Refund policy

Return & Refund Policy

Thank you for shopping with EyreRoseGarden. We want you to love your purchase. Please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, in their original condition, and include all original packaging.

To request a return, please contact us at info@eyrerosegarden.com with your order number and reason for the return. We will provide instructions for the return process.

Non-Returnable Items

The following items cannot be returned:

Digital products (PDF guides, manuals, and downloadable files)
Items that have been used, worn, washed, or damaged after delivery
Sale or clearance items (unless required by law)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and your order details. We will work to resolve the issue.